Cancellation Policy ExploreBalkans

Reservation, Payment, Cancellation and Insurance policies vary from tour to tour depending on the Official and Special Travel Terms and Conditions of the selected tour operator. 

General information on Reservation & Payment

In general, during the reservation of the selected tours, travellers should pay a deposit in the amount of 10 to 30% of the tour price choosing one of the available payment methods (on the spot or online). The remaining amount must be paid up to one day before the start of the tour. For last-minute bookings, the total price should be paid before starting.

General Information on Cancellation Policy

The cancellation policy for the selected tours varies as follows:

  • Free of charge (some tour operators may require administrative costs to be covered – up to 10% of the deposit) – cancellation 30 – 45 days or more before departure
  • Nonrefundable (30-50%) – cancellation 30 to 15 days before departure
  • 100% nonrefundable – cancellation 15 days before the tour start.

NOTE: Some tour operators accept up to a 7-days free cancellation policy for guests with COVID-19 positive tests. 

General information on Insurance Policy

We strongly recommend purchasing trip cancellation and travel insurance before making a trip.


For more details on tour travel Terms and Conditions, please visit the official websites of our tour operators: